You can consult the complete guide of your rights as passenger here:
The Mediation of Tourism and Travel propose a free device of mediation for the consumer.
To answer your remarks, suggestions and complaints, the airport provides you a specific department. You can send all your demands to this department by:
- Mail to Transdev Aéroport de Carcassonne, Route de Montréal 11000 Carcassonne
- E-mail at email@example.com or via our form of contact.
- Phone at 04 68 71 96 46
For a complaint: having seized the department mentioned above and in absence of a satisfactory reply within 60 days, you can seize the mediator of Tourism and Travel.
It is each passenger's responsibility to carry a travel document which meets the requirements of immigration and other authorities. According to your destination it is recommended to contact the Embassy of the destination country.
All passenger must present :